Refund Policy

For Unopened and Unused merchandise, we offer a 30 Day Return Policy (minus the standard 20% restocking fee). All returns are assessed by our standard 20% restocking fee. 

  • Buyer must contact Ortega Outdoors before returning any merchandise. We reserve the right to refuse any returns sent back without authorization.
  • For items that have been opened or installed: only the manufacturer’s warranty applies, no refund or return is allowed.
  • If you send back an open, installed, or damaged item it will be sent back to you, and you will be charged for shipping the item back to you.
  • For purchases older than 30 days, Ortega Outdoors will determine if the return will be allowed and a restocking fee of up to 50% can be applied. 
  • Effective March 1st, 2020, we will be unable to refund your processing fees when we cancel or refund your order. The original processing fees (US 3% / INT 4.5%) will be withheld from your refund.
  • No Returns are allowed on Special Order Items, and Tools.

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Package Refusal Policy

If you need to return an item, you will need to contact us to make arrangements and obtain an RMA#. Refusing a package will not result in it being sent back to our location. We reserve the right to refuse all inbound packages without a prior authorized return arrangement or RMA#. 

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**Please contact us before returning any products. We reserve the right to refuse returns without prior notification**

 

**We do not accept returns on tools. Please make sure you are aware of what you are purchasing**